All work
AI AgentsProduction system2025
InfoTech Wizard — AI IT-support desk
A RAG chatbot that answers real IT-support questions from a company's own documentation instead of guessing.
Scope something similarCode walkthrough available on request
The problem
A support desk was drowning in repeat questions: password resets, VPN setup, printer mapping. All of it was documented somewhere nobody could find.
What we built
- Retrieval-augmented backend on FastAPI: documents chunked, embedded with Sentence-Transformers and searched through a FAISS vector index
- Answer generation grounded strictly in retrieved passages, so the bot cites internal docs rather than inventing steps
- Credential-filtering layer that detects and strips passwords or secrets a user might paste into chat
- React + TypeScript chat interface with streaming replies and an escalation path to a human
- Dockerised deployment with health checks and interactive API docs for the ops team
Need something like this?
We'll tell you honestly whether your case is a two-week build or a three-month one — and what it would cost — before you commit to anything.
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